As the data controller of your information, Euro Tours (referred-to herein as “we” or “us”) understands that the safety of your data is our responsibility and we take this very seriously. This Privacy Policy is designed to explain how we handle your personal information to ensure your trust and security throughout your journey with us.
What This Privacy Notice Covers
At Euro Tours we are transparent about how we handle your personal data, from collection to protection. This notice outlines the types of data we collect, why we collect it, how it may be shared within our group or with other entities, and your rights concerning your data.
Personal Information We Collect
When you engage with us for any of our services, we may collect personal information that includes your name, address, email, phone number, and date of birth.
As you navigate through our website, we gather data on:
Upon purchasing our products, whether in-office or online, we collect:
When interacting with us, through promotions, or customer service, we collect:
Information on Others:
When you book for others, you’re confirming that they consent to you sharing their personal data with us and understand how it might be used.
How We Utilize Your Information
We employ your personal data in several key ways to enhance your experience:
Should you prefer not to receive personalized services, you’re welcome to advise us of your preferences at any time, and we’ll promptly update our records to reflect your choices.
Data Sharing to Enhance Your Experience
We share your personal data with our trusted partners and suppliers to deliver the services and products you request. This includes amongst others airlines, hotels, insurance policy providers and transportation companies essential for your travel plans.
For certain tasks, like IT support, data management, marketing, payment processing, and service delivery, we engage with select companies. These partners are chosen for their reliability and expertise in their respective fields.
Sharing personal data is sometimes necessary for legal reasons, such as defending our rights, preventing fraud, or managing credit risks.
When sharing your data, we enforce strict privacy standards. Our partners are prohibited from using your data for their marketing and are obligated to protect it. Furthermore, we share only what’s necessary, ensuring our partners can provide their services without compromising your privacy.
Safeguarding Your Information: We recognize the importance of your personal data’s security. We implement robust measures to guard against accidental loss and unauthorized access or misuse.
Your data might travel beyond the European Economic Area (EEA) for processing or storage, engaging with organizations outside the EEA. We ensure these movements comply with stringent protections, adhering to this Notice, including contractual clauses and security measures approved by the European Commission, to keep your data secure and treated properly.
Handling and Retaining Your Data
We are committed to holding your personal data no longer than necessary, guided by the purposes outlined in this Privacy Notice and the requirements of law and regulation. Normally, our retention period is ten (10 years). If there’s a need to retain data for analytical, historical, or legitimate business reasons beyond this period, we will anonymize it to ensure your privacy is protected and if not, we’ll securely delete your data.
Understanding Cookies and Similar Technologies
Cookies are tiny files that websites place on your devices, which are crucial for enabling and enhancing functionalities on our websites. They play a significant role in improving your experience with us. For detailed information on how we use cookies and the options available to you, please refer to our dedicated Cookie Notice.
Exploring Beyond Our Digital Spaces
Our platform might guide you to other websites, each with their own privacy practices. It’s important to review their terms and privacy notices, as we cannot take responsibility for external content.
Engaging with Social Media
You’ll find social media features on our sites, like Facebook and Instagram, each governed by their own privacy policies. We advise reading these carefully before sharing your personal data, as we cannot be held liable for these third-party features.
Accessing and Updating Your Personal Information
You’re entitled to request a copy of the personal data we hold about you. We provide this service free of charge as long as you provide us with enough details to help us identify or locate your data. A fee might apply for multiple copies, reflecting the administrative cost.
It’s important to us that your information is accurate and up-to-date. If you notice any discrepancies, please inform us so we can make the necessary corrections.
If you’re recognized as a ‘data subject’ under Chapter 586 of the Laws of Malta and EU Regulation 2016/679, you’re entitled to ask for amendments or removal of your personal data, challenge the processing of your data, and, if feasible, request the transfer of your data to a different organization. We’ll honour your requests unless there are valid grounds for us to keep the information.
Resolving Concerns
If you have concerns or complaints about how we handle your data, please contact our Data Protection Officer at [email protected] Understand that we may need to verify your identity or ask for more information to ensure the legitimacy of your request, especially if you’re making the request on behalf of someone else. Should our response not meet your satisfaction, you have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner at https://idpc.org.mt
Basis for Using Your Personal Data
We handle your personal data with the utmost care and legal justification. Here’s when and why we might process your information:
Updating Our Privacy Policy
Our Privacy Policy is dynamic, replacing previous versions to stay current. We encourage regular review on our website for any changes. Significant updates are highlighted on our website, possibly including electronic notifications for substantial revisions.
Last Revision: March 2024
Euro Tours (referred to as “we” or “us”) utilizes cookies and similar technologies to enhance your online experience. These small data files, stored on your device, play a crucial role in optimizing our website.
Essential cookies
Essential cookies are fundamental to the functionality of our website, supporting critical features like for example to remember the content of your online shopping basket and temporarily reserve your seat/s while you are booking one of our products. Without these cookies, key services, including the booking process, wouldn’t operate smoothly. They’re used not just for the basics but also for enhancing security, managing the network, ensuring accessibility, and improving page loading speeds. These cookies automatically track your booking progress without needing your explicit consent, ensuring an efficient and secure user experience from start to finish.
Targeting and Advertising Cookies
Targeting and advertising cookies are pivotal for delivering ads that match your interests and for evaluating our marketing strategies’ effectiveness. They analyze your online behaviour, IP address, and purchase history to tailor recommendations, such as suggesting tours based on your preferences. These cookies also manage how often you see an ad and track your interaction with our marketing emails. Opting out of these cookies means you’ll still see ads, but they won’t be customized based on your online activities or shopping habits.
The following targeting & advertising cookies are placed on your device by us or a third party.
Name | Provider | Description | Expiry Period |
---|---|---|---|
_fbc | Contains the click ID to be used to track back Facebook Pixel events to the Facebook click. It is only set when a user lands on the site with a fbclid in the URL. | 90 days | |
_fbp | Tracks the visitor across devices and marketing channels. Used by Facebook to deliver a series of advertising products such as real time bidding from third parties. It holds the unique ID of the user. | 90 days | |
fr | Facebook ad statistics cookie | 90 days | |
_gcl_au | Google Ads | Google Ads – this collects information about ad clicks into a first party cookie. | 90 days |
_gcl_aw | Google Ads | Google Ads – this collects information about ad clicks into a first party cookie. | 90 days |
_gcl_dc | Google Ads | Google Ads – this collects information about ad clicks into a first party cookie. | 90 days |
Your Cookie Options
You have the control to manage how cookies interact with your device through your browser settings. This includes the ability to accept or refuse new cookies, delete existing ones, and even receive alerts when new cookies are placed on your device. For more comprehensive guidance on managing cookies, including step-by-step instructions for adjusting your browser settings, websites like Your Online Choices offer a wealth of information. These resources provide detailed explanations and tools to help you maintain control over your online cookie preferences.
Click the relevant link below to manage cookies on your browser:
We use Google Analytics to anonymously gather and analyze how users interact with our site, identifying trends without singling out individual visitors. This tool aids in refining our website’s user experience. Should you prefer not to be tracked by Google Analytics on any site, you have the option to opt out. For steps on how to do this, you can visit http://tools.google.com/dlpage/gaoptout
Updating Our Cookie Policy
Our Cookie Policy is dynamic, replacing previous versions to stay current. We encourage regular review on our website for any changes. Significant updates are highlighted on our website, possibly including electronic notifications for substantial revisions.
Last Revision: October 2024