Home Privacy Policy

As the data controller of your information, Euro Tours (referred-to herein as “we” or “us”) understands that the safety of your data is our responsibility and we take this very seriously. This Privacy Policy is designed to explain how we handle your personal information to ensure your trust and security throughout your journey with us.

What This Privacy Notice Covers

At Euro Tours we are transparent about how we handle your personal data, from collection to protection. This notice outlines the types of data we collect, why we collect it, how it may be shared within our group or with other entities, and your rights concerning your data.

 

Personal Information We Collect

When you engage with us for any of our services, we may collect personal information that includes your name, address, email, phone number, and date of birth.

As you navigate through our website, we gather data on:

  • Insights into your travel likes and dislikes.
  • This includes how you browse our site, your responses to our adverts, and technical details like your operating system, IP address, and browser specifications.
  • What you’re interested in socially, alongside your activities and preferences.

Upon purchasing our products, whether in-office or online, we collect:

  • Travel and Identification Information like passenger names, passport, and other ID document details.
  • Any relevant medical, dietary, or disability requests for accommodating your needs.
  • Records of your purchases, including the nature, timing, and location of the purchase, payment methods, and financial information.

When interacting with us, through promotions, or customer service, we collect:

  • Any personal data you provide during our interactions, including your name, contact details, and the content of our communications.
  • Data on how you interact with our communications, such as opening emails and clicking on links within them.

 

Information on Others:

When you book for others, you’re confirming that they consent to you sharing their personal data with us and understand how it might be used.

 

How We Utilize Your Information

We employ your personal data in several key ways to enhance your experience:

 

  • Fulfilling Your Requests: Your personal information is essential for us to manage your account or bookings, ensuring you receive the products and services you desire. This includes handling any orders and managing refunds you might request.
  • Improving Our Services: Your data helps us to refine and enhance our offerings, including our websites, apps, and customer programs. It’s crucial for safeguarding your information, preventing fraud, and ensuring our services remain secure for your use.
  • We also use your information for operational security and in managing incidents, which includes for medical and insurance purposes. It supports our market research, R&D efforts, and in improving our product range and operational systems. CCTV footage plays a part in ensuring the safety of our premises and for legal purposes.
  • Personalizing Your Experience: We aim to make our communications as relevant to you as possible. By understanding your interests and purchase history, we tailor our offers and services to better suit your preferences, enhancing your overall experience with us.

Should you prefer not to receive personalized services, you’re welcome to advise us of your preferences at any time, and we’ll promptly update our records to reflect your choices.

  • Connecting and Engaging with You: To enhance your experience with us, we utilize your personal data to assist and communicate with you effectively whenever you reach out to us, whether it’s through email, post, phone, or social media. This enables us to provide you with the support and clarification you need.
  • To offer you more personalized services and marketing, we might merge the data collected from your in-shop purchases with information from our digital platforms. This comprehensive view allows us to better serve your interests.
  • Marketing Communications: We respect your choices regarding the marketing communications you wish to receive. You have the freedom to change your preferences at any time, using our ‘unsubscribe’ link in our marketing emails or by writing to us (e.g. by email) whenever you want. While opting out may limit your access to certain brochures or promotions, we’ll continue to send you essential service-related updates, like booking confirmations and important product or service information.

 

Data Sharing to Enhance Your Experience

We share your personal data with our trusted partners and suppliers to deliver the services and products you request. This includes amongst others airlines, hotels, insurance policy providers and transportation companies essential for your travel plans.

For certain tasks, like IT support, data management, marketing, payment processing, and service delivery, we engage with select companies. These partners are chosen for their reliability and expertise in their respective fields.

Sharing personal data is sometimes necessary for legal reasons, such as defending our rights, preventing fraud, or managing credit risks.

When sharing your data, we enforce strict privacy standards. Our partners are prohibited from using your data for their marketing and are obligated to protect it. Furthermore, we share only what’s necessary, ensuring our partners can provide their services without compromising your privacy.

 

Safeguarding Your Information: We recognize the importance of your personal data’s security. We implement robust measures to guard against accidental loss and unauthorized access or misuse.

Your data might travel beyond the European Economic Area (EEA) for processing or storage, engaging with organizations outside the EEA. We ensure these movements comply with stringent protections, adhering to this Notice, including contractual clauses and security measures approved by the European Commission, to keep your data secure and treated properly.

 

Handling and Retaining Your Data

We are committed to holding your personal data no longer than necessary, guided by the purposes outlined in this Privacy Notice and the requirements of law and regulation. Normally, our retention period is ten (10 years). If there’s a need to retain data for analytical, historical, or legitimate business reasons beyond this period, we will anonymize it to ensure your privacy is protected and if not, we’ll securely delete your data.

 

Understanding Cookies and Similar Technologies

Cookies are tiny files that websites place on your devices, which are crucial for enabling and enhancing functionalities on our websites. They play a significant role in improving your experience with us. For detailed information on how we use cookies and the options available to you, please refer to our dedicated Cookie Notice.

 

Exploring Beyond Our Digital Spaces

Our platform might guide you to other websites, each with their own privacy practices. It’s important to review their terms and privacy notices, as we cannot take responsibility for external content.

 

Engaging with Social Media

You’ll find social media features on our sites, like Facebook and Instagram, each governed by their own privacy policies. We advise reading these carefully before sharing your personal data, as we cannot be held liable for these third-party features.

 

Accessing and Updating Your Personal Information

You’re entitled to request a copy of the personal data we hold about you. We provide this service free of charge as long as you provide us with enough details to help us identify or locate your data. A fee might apply for multiple copies, reflecting the administrative cost.

It’s important to us that your information is accurate and up-to-date. If you notice any discrepancies, please inform us so we can make the necessary corrections.

If you’re recognized as a ‘data subject’ under Chapter 586 of the Laws of Malta and EU Regulation 2016/679, you’re entitled to ask for amendments or removal of your personal data, challenge the processing of your data, and, if feasible, request the transfer of your data to a different organization. We’ll honour your requests unless there are valid grounds for us to keep the information.

 

Resolving Concerns

If you have concerns or complaints about how we handle your data, please contact our Data Protection Officer at [email protected] Understand that we may need to verify your identity or ask for more information to ensure the legitimacy of your request, especially if you’re making the request on behalf of someone else. Should our response not meet your satisfaction, you have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner at https://idpc.org.mt

 

Basis for Using Your Personal Data

We handle your personal data with the utmost care and legal justification. Here’s when and why we might process your information:

  • With Your Consent: Like when you sign up for an online service or request support, granting us permission to process your data.
  • For Contractual Reasons: To deliver the services and products you’ve requested, managing your bookings and purchases.
  • To Fulfil Legal Obligations: Sharing necessary data with authorities for travel, security, and regulatory compliance.
  • For Vital Interests: In emergencies, sharing data with medical or insurance entities to act on your or others’ behalf.
  • In the Public Interest: Managing security operations or in response to legal incidents.
  • For Legitimate Interests: Enhancing your experience by personalizing services based on your interests, balanced against your rights and interests.
  • Special categories of data, like health information, are processed under strict conditions, such as with explicit consent or for vital interests, among others.

 

Updating Our Privacy Policy

Our Privacy Policy is dynamic, replacing previous versions to stay current. We encourage regular review on our website for any changes. Significant updates are highlighted on our website, possibly including electronic notifications for substantial revisions.

Last Revision: March 2024

 

COOKIE POLICY

Euro Tours (referred to as “we” or “us”) utilizes cookies and similar technologies to enhance your online experience. These small data files, stored on your device, play a crucial role in optimizing our website.

 

Essential cookies

Essential cookies are fundamental to the functionality of our website, supporting critical features like for example to remember the content of your online shopping basket and temporarily reserve your seat/s while you are booking one of our products. Without these cookies, key services, including the booking process, wouldn’t operate smoothly. They’re used not just for the basics but also for enhancing security, managing the network, ensuring accessibility, and improving page loading speeds. These cookies automatically track your booking progress without needing your explicit consent, ensuring an efficient and secure user experience from start to finish.

 

Targeting and Advertising Cookies

Targeting and advertising cookies are pivotal for delivering ads that match your interests and for evaluating our marketing strategies’ effectiveness. They analyze your online behaviour, IP address, and purchase history to tailor recommendations, such as suggesting tours based on your preferences. These cookies also manage how often you see an ad and track your interaction with our marketing emails. Opting out of these cookies means you’ll still see ads, but they won’t be customized based on your online activities or shopping habits.

The following targeting & advertising cookies are placed on your device by us or a third party.

Name Provider Description Expiry Period
_fbc Facebook Contains the click ID to be used to track back Facebook Pixel events to the Facebook click. It is only set when a user lands on the site with a fbclid in the URL. 90 days
_fbp Facebook Tracks the visitor across devices and marketing channels. Used by Facebook to deliver a series of advertising products such as real time bidding from third parties. It holds the unique ID of the user. 90 days
fr Facebook Facebook ad statistics cookie 90 days
_gcl_au Google Ads Google Ads – this collects information about ad clicks into a first party cookie. 90 days
_gcl_aw Google Ads Google Ads – this collects information about ad clicks into a first party cookie. 90 days
_gcl_dc Google Ads Google Ads – this collects information about ad clicks into a first party cookie. 90 days

 

Your Cookie Options

You have the control to manage how cookies interact with your device through your browser settings. This includes the ability to accept or refuse new cookies, delete existing ones, and even receive alerts when new cookies are placed on your device. For more comprehensive guidance on managing cookies, including step-by-step instructions for adjusting your browser settings, websites like Your Online Choices offer a wealth of information. These resources provide detailed explanations and tools to help you maintain control over your online cookie preferences.

Click the relevant link below to manage cookies on your browser:

 

We use Google Analytics to anonymously gather and analyze how users interact with our site, identifying trends without singling out individual visitors. This tool aids in refining our website’s user experience. Should you prefer not to be tracked by Google Analytics on any site, you have the option to opt out. For steps on how to do this, you can visit http://tools.google.com/dlpage/gaoptout

 

Updating Our Cookie Policy

Our Cookie Policy is dynamic, replacing previous versions to stay current. We encourage regular review on our website for any changes. Significant updates are highlighted on our website, possibly including electronic notifications for substantial revisions.

Last Revision: October 2024

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Privacy Policy

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